Deliver Exceptional Service
PDS Tech Commercial is hiring a Technical Support Administrator to join our on-site call center team. If you thrive in a fast-paced environment and enjoy providing top-tier service, this is your opportunity to make a meaningful impact.
About the Role
As a Technical Support Administrator, you’ll be the first point of contact for clients, providing scheduling assistance and support through phone-based interactions. You’ll use multiple software systems to manage appointments and deliver a seamless customer experience. This role requires strong multitasking skills, attention to detail, and a professional, courteous demeanor.
Key Responsibilities
Provide outstanding customer service via phone in a call center environment
Use scheduling software and tools to assist clients with appointments and inquiries
Document calls accurately and follows established call-handling procedures
Maintain professionalism and efficiency while managing multiple screens and systems
Meet productivity and call volume metrics
Support additional projects and skillsets as needed
Maintain punctuality and consistent attendance
What We’re Looking For
Required Qualifications:
Strong communication and interpersonal skills
Ability to multitask using multiple screens and telephone software
Detail-oriented with excellent organizational skills
Comfortable working in a structured, fast-paced environment
Flexibility to work early mornings, weekends, and occasional overtime
Why Join Us
At PDS Tech Commercial, we offer more than just a job—we provide a supportive environment where your skills are valued and your growth is encouraged. Here’s what you can expect:
Pay Rate: $16.00/hour
Schedule: 40 hours/week | with shifts between: 5:00 AM – 7:00 PM, seven days a week
Flexibility: Must be available for early mornings, evenings, and weekends
Apply Today and Be the Voice of Exceptional Service
If you're ready to bring your customer service skills to a company that values professionalism, reliability, and teamwork, apply now with PDS Tech Commercial. Let’s build something great—together.
Pay Details: $16.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance