Technical Support Administrator – On-Site in Salem, OR
PDS Tech Commercial, a Military Friendly® Employer is seeking a dedicated Technical Support Administrator to join our client’s team in Salem, Oregon. This is an on-site opportunity supporting a fast-paced call center environment where your technical expertise and customer service skills will make a real impact.
Position Summary
As a Technical Support Administrator, you will provide operational and technical assistance to end users of Onity hospitality and commercial products. You’ll troubleshoot hardware and software issues, support database queries, and ensure customer satisfaction through effective communication and problem-solving.
Key Responsibilities
Provide technical support via phone and email for Onity electronic products and systems
Troubleshoot and resolve customer issues, generate product replacement orders
Read and follow wiring diagrams, including AC to DC conversion and grounding
Work with SQL scripts, queries, and stored procedures (basic reading/editing)
Maintain accurate records of customer interactions and resolutions
Meet productivity and call-handling goals in a high-volume call center
Collaborate with internal teams to escalate and resolve complex issues
Required Qualifications
Minimum 1 year of experience in Technical Support, Call Center, or Help Desk
Basic IP networking knowledge
Proficiency with Windows 7–10 systems
Strong communication and listening skills
Detail-oriented with excellent documentation habits
Must be able to work weekends, early mornings, and evenings as needed
Must be willing to work on-site in Salem, Oregon
Preferred Qualifications
Experience with SQL databases (reading/editing scripts)
Familiarity with wiring diagrams and electronic systems
Ability to quickly learn and adapt to new technologies
Why Join Us?
At PDS Tech Commercial, we connect skilled professionals with meaningful opportunities. When you join our team, you’ll benefit from:
Pay Rate: $18/hour
Schedule: 40 hours/week with potential for overtime
Hours of Operation: 5 AM – 7 PM, 7 days a week
Work Environment: On-site, office-based call center
Opportunities to support additional projects and skillsets
A collaborative, fast-paced environment where your contributions matter
Take the Next Step
If you're a tech-savvy problem solver with a passion for helping others, apply today to become a Technical Support Administrator with PDS Tech Commercial. Your next career move starts here.
Pay Details: $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance